Refund & Cancellation Policy

Last updated: 17 August 2026

This policy explains how refunds work for purchases made in bombic (bombic.io and the iOS/Android apps), operated by BlueBytes Yazılım. It sits alongside our Terms of Service and Privacy Policy.

1. What we sell

bombic is free to play. The only paid items are cosmetic character skins, sold as one-time purchases. They change how your character looks and nothing else — they grant no gameplay advantage, no in-game currency, and no recurring benefit. There are no subscriptions, no auto-renewals, and therefore nothing to cancel: a purchase is a single charge, and no further payment is ever taken from it.

2. Who you buy from

Purchases on the website are sold and fulfilled by Paddle.com Market Ltd, which acts as the merchant of record. Paddle handles the payment, issues the invoice, collects any applicable sales tax or VAT, and processes refunds on our behalf. Your card statement will show a Paddle descriptor rather than our company name.

Purchases made inside the iOS or Android app are handled by Apple or Google, not by us and not by Paddle. Section 6 covers those.

3. Instant delivery and the right of withdrawal

Skins are digital content delivered immediately: the item is unlocked on your account as soon as the payment is confirmed, usually within seconds.

This does not limit your rights where an item is faulty, was never delivered, or was not as described. Those cases are covered below and are refunded regardless.

4. When we refund

We will refund a purchase in full in any of these cases:

• You were charged but the item was never unlocked on your account.
• You were charged more than once for the same item.
• The item does not work as described, and we cannot fix it.
• The purchase was not authorised by the account holder — for example, a charge made by a child on a family device.

Outside those cases we still consider requests made within 14 days of purchase, as long as the request is made in good faith. We may decline a refund where there is evidence of abuse, such as repeatedly buying and refunding the same item.

5. How to request a refund

Either route works, and both reach a human:

• Email us at dev@bluebytes.com.tr with the email address used at checkout and, if you have it, the order or receipt number. We aim to reply within 3 business days.
• Or contact Paddle directly at paddle.net, the buyer support portal for every purchase they process.

Approved refunds are returned to the original payment method. The money typically appears within 5–10 business days, depending on your bank.

6. Purchases made in the mobile apps

If you bought a skin inside the iOS app, the transaction is with Apple, and refunds are requested through reportaproblem.apple.com. For the Android app the transaction is with Google Play and refunds are requested through the Play Store. We cannot issue refunds for those purchases ourselves, because we never receive the payment — but write to us anyway if something went wrong and we will help you get it resolved.

7. Losing access to a purchase

Skins are tied to the account you were signed in with when you bought them. Sign in with the same Apple or Google account and your purchases follow you to any device. If a purchase seems to have disappeared, contact us before buying again — we can almost always restore it, and a duplicate purchase is exactly the kind of thing section 4 refunds.

8. Changes to this policy

We may update this policy; the date at the top always reflects the current version. Changes never apply retroactively to a purchase you have already made.

9. Contact

BlueBytes Yazılım — dev@bluebytes.com.tr · Contact page